At winners33, your privacy is not merely a legal obligation — it is a genuine commitment. This document clearly explains how we collect, use, store, and protect your personal data every time you use our platform.
Quick Summary: winners33 collects your data to enable our services to function safely and smoothly. We do not sell your personal data to third parties for marketing purposes. You have the right to access, correct, or request deletion of your data at any time.
This Privacy Policy ("Policy") describes the data protection practices of the winners33 platform operated through the website winners33.win and related mobile applications. We understand that your trust is the foundation of a meaningful relationship, and that trust begins with transparency about how we handle your information.
This Policy applies to all users and members who register for or use any winners33 services, including online casino games, sports betting, promotions, and the VIP programme. By continuing to use the winners33 platform, you confirm that you have read and understood this Privacy Policy.
This Policy should be read together with Terms and Conditions ours that form part of the overall agreement between you and winners33.
Winners33 collects several categories of personal data for different purposes. Here is an overview of the types of data we collect:
Note: Winners33 does not directly collect your credit or debit card numbers. All payments are processed through security-certified payment gateways that comply with PCI DSS standards.
Your personal data is collected through the following channels:
This occurs when you register a new account, complete your profile, make a deposit or withdrawal, contact our support team, join a promotion or VIP programme, or submit any feedback form within the platform.
When you browse the winners33 platform, our systems automatically record technical information such as your IP address, browser type, operating system, and navigation patterns. This data is used solely to improve platform performance and detect suspicious activity.
In certain circumstances, winners33 receives information from third-party identity verification providers, certified payment processors, and recognised fraud prevention agencies to help us verify your identity and protect your account from misuse.
| Data Sources | Data Type | Purpose |
|---|---|---|
| Account Registration | Name, email, phone number, date of birth | Identity verification & account opening |
| KYC Process | IC/passport, proof of address, selfie | Legal compliance & security |
| Financial Transactions | Bank/e-wallet information, transaction history | Deposit & withdrawal processing |
| Platform Usage | IP address, browser, activity logs | Platform security & improvement |
| Customer Support | Chat transcripts, emails, complaints | Issue resolution & service improvement |
Winners33 uses your personal data only for lawful and transparent purposes. We will not process your data beyond the purposes stated below:
We will never use your data to build profiles for sale to third-party advertisers, for mass surveillance purposes without a valid legal basis, or for any purpose that conflicts with your best interests.
Winners33 takes a highly cautious approach to sharing members' personal data. We do not sell, rent, or commercialize your personal data to any third parties. However, under the following limited circumstances, we may share your data:
Winners33 works with selected companies that help us operate the platform, including registered payment processors, licensed game providers, identity verification firms, and cloud service providers that comply with international security standards. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
We may disclose your data to the relevant authorities when required by applicable Malaysian law, including the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), or by a valid court order. In such circumstances, we will only disclose the minimum information necessary.
If there is a credible threat to the security of your account or the integrity of the platform, winners33 reserves the right to share relevant information with security agencies or relevant authorities to prevent harm.
Winners33 continuously invests in the latest security infrastructure to ensure your personal data is always protected from unauthorised access, leaks, or misuse. The following are the security layers we have implemented:
While winners33 implements comprehensive security measures, no system can be guaranteed 100% secure. In the event of a security incident affecting your personal data, we will notify you within the timeframe required by applicable law.
Winners33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable Malaysian law.
When your data is no longer needed and there is no legal obligation to retain it, winners33 will securely delete or anonymise the data using industry-recognised methods. Anonymised data can no longer be linked to you personally.
Winners33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control or disable certain cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform.
As a winners33 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have full control over your personal data. Contact our team to exercise any of the following rights.
You have the right to obtain a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request the deletion of your data when it is no longer required, subject to legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data under certain circumstances while awaiting resolution.
You have the right to receive your data in a structured, machine-readable format for portability.
To exercise any of the above rights, contact us at [email protected]. We will process your request within 14 business days.
The winners33 platform is strictly for users aged 18 years and above only. We do not knowingly collect, store, or process any personal data from individuals under the age of 18. Our registration process includes strict age verification through KYC procedures.
If we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered a winners33 account are urged to contact our support team immediately at [email protected].
Winners33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each updated version of the Policy will include a new effective date at the top of this document.
For material changes — those that significantly alter how we process your data — we will notify you via your registered email or an in-platform notification at least 14 days prior those changes take effect. Your continued use of the winners33 platform after the effective date of such changes will be considered your acceptance of the amended Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how winners33 handles your personal data, our data protection team is ready to assist you.
For more serious complaints relating to data breaches, we are committed to providing an initial response within 72 hours and resolve inquiries within a reasonable timeframe.
Data protection is more than a promise — it is our daily practice, backed by technology, policy, and genuine commitment.
All data is transmitted and stored using AES-256 and TLS 1.3 encryption — the same technology used by leading financial institutions worldwide to protect high-value assets.
The winners33 identity verification process uses the latest OCR and AI technology to process your documents securely. Your KYC data is encrypted before storage and cannot be accessed by staff without authorisation.
The winners33 platform is hosted on ISO 27001-compliant cloud infrastructure with automated backup systems, secure data deletion, and round-the-clock security monitoring.
Winners33 undergoes regular independent security audits conducted by qualified third-party audit firms. The results of these audits help us identify and address vulnerabilities before they become threats.
Through your winners33 account settings, you have direct control over your marketing communication preferences, 2FA settings, and privacy preferences — all in one easy-to-use panel.
The dedicated winners33 data protection team is available to assist you with any privacy-related queries or requests at any time, 7 days a week.